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Do you offer Drop Shipping?
We can offer Drop Shipping to your customers directly without any our store information. All photos on our product listing are free to be used by our Resellers and Wholesalers.
Is there wholesale price and Free Express Shipping for bulk order?
We offer Discount plus Free Express Shipping like DHL to most countries on order over 15pcs. Bigger quantity, Bigger discount!
How fast do you ship my order?
Our processing time is normally 2 business days and tracking number will be provided immediately once your order is shipped out.
How long does my order take to arrive?
USA, Canada: 7 - 15 days by ePacket;
Russia, France, Spain, UK, Netherlands : 7 - 15 days by Aliexpress Standard Shipping;
Australia: 7 - 15 days by China Post Registered Air Mail;
Israel: 15 - 25 days by China Post Registered Air Mail;
Other Countries: 15 - 45 days by Aliexpress Standard Shipping;
What should I do if size does not fit or receive defective products?
Your shopping experience and customer satisfaction is the number one thing we care about, please contact us to get solution for your problem before leaving negative feedback, we will do our best to resolve your issue.
- 14-day return policy for all products ordered SOUL'YS®.
- To start a return, you can contact us at email@example.com or Call 800-280-9754
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.