For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer calculated flat rate shipping to United States.
You can recieve free standard only shipping (e.g. free shipping for orders over $49). For multiple shipping options, you can view at checkout. with Discounts you always pay shipping as the buyer & are responsible for all returns. *see return policy
We offer international shipping to the following countries: NOT AVAILABLE AT THIS TIME
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. SOULYS is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order or your shipping confirmation email, please contact us at firstname.lastname@example.org or 800-280-9754 with your name and order number, and we will look into it for you.
We do not ship to PO Boxes. If ordered this is the full responsibility of the buyer to locate product if delivered. SOULYS is not in away responsible for an cost, refund or replacement of items.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com or 800-280-9754 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us.